Account Manager – Software as a Service
Account Manager – Software as a Service (SaaS), London SW1
Salary: £35,000 p.a. basic, realistic on target earnings £50,000 p.a.
We are working with a software company that has been established for over 30 years providing adaptable software to large corporate, mid market companies (1K+ staff) and higher education, currently with over 600 clients international. Their software is adaptable to each organisations requirements and clients will sign up for contracts that are a minimum of one year. We are looking for an experienced Account Manager that has worked with software as a service (SaaS) to focus on managing renewals with around 100 clients (75% of your role) but to also undertake 25% new business acquisition and therefore experience of consultative SaaS sales is essential.
This is a fantastic opportunity to join a company that is growing their international network and therefore opportunities will be available to individuals joining the company now.
This is a collaborative fast-paced SaaS environment and experience working in a similar environment is also essential.
Outline of Responsibilities
- Develop long-term trusting relationships with clients.
- Research clients in order to prioritise calls.
- Provide clients with an excellent level of service to ensure renewal of services.
- Upsell new products and in a consultative manner.
- Give presentations and demonstrations of software products and services to your clients.
- Work closely with the Customer Success team to onboard both new and renewing clients.
- Work with the Marketing team to create relevant, localised and effective customer communications.
- Provide regular feedback to the Product team to ensure client needs are met and exceeded.
- Develop and manage a pipeline of pre qualified opportunities for new business.
- Maintain CRM records.
- Report to the MD on weekly/monthly/quarterly renewals and sales results.
Requirements
- A-level educated, Degree preferred
- 3+ years Account Management experience with at least one year being in a company that provides software as a service.
- Excellent communication, relationship building, client retention and SaaS sales skills.
- Ability to deliver engaging presentations.
- Excellent written and verbal communication skills.