Vacancies

Customer Service Advisor

CUSTOMER SERVICE ADVISOR

Salary:  £22,000 p.a.

Days:  Friday to Tuesday

Hours:  5 days per week – 9am to 5.30pm

Hybrid Working – at least 2 days a week at the office in Borehamwood, Hertfordshire; the rest at home.

Award winning eCommerce company in Borehamwood requires experienced customer services individuals with experience of both email and phone customer services to join their friendly team.

The company is looking for individuals willing to work 9am to 5:30pm Friday to Tuesday (including weekends) at least 2 days a week in the office in Borehamwood and the rest can be worked from home.  The company will provide you with 2 weeks training on all systems and processes which will need to be done in the office at the start of joining.

The customer service advisors are responsible for acting as the first point of contact for customers, providing them with support on product enquiries, ideas for purchases and managing queries on purchases.

Duties:

  • Managing incoming and outgoing telephone calls providing help and advice to customers
  • Communicating politely with customers by telephone, email and live chat
  • Investigating and solving customer queries and issues
  • Multi-tasking and liaising with other departments
  • Managing contacts with external suppliers
  • Ensuring that the department Service Levels (SLA) are constantly achieved
  • Making sure that our customer satisfaction rating is at a consistently high level
  • Recording all interactions on the customer order database
  • Learning about products and keeping up to date with changes on a daily basis
  • Completing ad-hoc tasks requested by Team Leaders

Skills Required:

  • At least 1 years customer service experience (phone and email)
  • Excellent telephone manner
  • Articulate, bright and forward thinking
  • Self-motivated with excellent organisational and planning skills
  • The ability to work under pressure and to tight deadlines
  • Strong IT skills particularly with Word, Excel and Outlook
  • Completing ad-hoc tasks requested by Team Leaders

Skills Required:

  • At least 1 years customer service experience (phone and email)
  • Excellent telephone manner
  • Articulate, bright and forward thinking
  • Self-motivated with excellent organisational and planning skills
  • The ability to work under pressure and to tight deadlines
  • Strong IT skills particularly with Word, Excel and Outlook

Salary: £22,000 p.a.

Location: Borehamwood, Hertforshire

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