Online Customer Services Executive


Location: London SW6

Salary:  £24,000 to £25,000 p.a.

Training will take place in the office for the first week or two (subject to Covid rules).  Hours for training will be 9am – 5:30pm.   

You will then need to work from home.  Hours 1pm – 9:30pm during lockdown and will review later down the line when things start to get back to some form of normality.

Your hours on Friday will be 1pm to 4:30pm and you must be able to cover emails coming in over the weekend for a half day.  

Our client is a highly successful, well established organisation within over 10 year’s expertise within the luxury competition market, with a £10m revenue turnover.  They are looking for a Customer Services Executive to join their team.

  • Answering inbound calls and emails
  • Respond to customer queries within 24-48 hours 
  • Investigating Customer Complaints, recording complaints and ensuring they are dealt with in a timely manner
  • Voiding tickets – updating spreadsheet the reason for the void making sure email confirmation is sent  prior to voiding the tickets
  • Updating customer details on the company’s database, resetting password, how to play step by step guide etc 
  • Assisting customers on how to play
  • Resetting customers passwords
  • Uploading game credit 
  • Login into the online chat
  • Dealing with customer refunds and manual payments
  • Management of office post



  • 1-2 years online customer services experience supporting customer queries via phone, email and webchat.
  • Good empathy skills.
  • Personable, professional, articulate and friendly.

Salary: £24,000 to £25,000 p.a.

Location: London SW6

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