Online Customer Services Executive
CUSTOMER SERVICES EXECUTIVE
Location: London SW6
Salary: £24,000 to £25,000 p.a.
Training will take place in the office for the first week or two (subject to Covid rules). Hours for training will be 9am – 5:30pm.
You will then need to work from home. Hours 1pm – 9:30pm during lockdown and will review later down the line when things start to get back to some form of normality.
Your hours on Friday will be 1pm to 4:30pm and you must be able to cover emails coming in over the weekend for a half day.
Our client is a highly successful, well established organisation within over 10 year’s expertise within the luxury competition market, with a £10m revenue turnover. They are looking for a Customer Services Executive to join their team.
- Answering inbound calls and emails
- Respond to customer queries within 24-48 hours
- Investigating Customer Complaints, recording complaints and ensuring they are dealt with in a timely manner
- Voiding tickets – updating spreadsheet the reason for the void making sure email confirmation is sent prior to voiding the tickets
- Updating customer details on the company’s database, resetting password, how to play step by step guide etc
- Assisting customers on how to play
- Resetting customers passwords
- Uploading game credit
- Login into the online chat
- Dealing with customer refunds and manual payments
- Management of office post
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Requirements:
- 1-2 years online customer services experience supporting customer queries via phone, email and webchat.
- Good empathy skills.
- Personable, professional, articulate and friendly.