eCommerce Product Manager

eCommerce Product Manager, Borehamwood, Hertfordshire

Salary :  £65,000 to £80,000 per annum  – based on experience

Benefits include 25 days holiday increasing by 1 day per annum up to 30 days, paid 4 week sabbatical after 5 years service, staff discount, healthcare, subsidised gym membership, eye care vouchers, pension, onsite training program, and child care vouchers.

Fantastic opportunity for experienced eCommerce Product Manager to join this award winning international eCommerce company with over 10 years proven success in their field, where you will have responsibility for the Roadmap for a specific phase of the customer journey  – including the end to end Product Lifecycle from inception to delivery and ongoing measurement and optimisation.  This role will be focused on the buyer journey across our varied range of sectors to help build out and optimise the purchaser experience.


  • Apply data driven approach to define, prioritise and validate the roadmap and backlog for your product area, using multiple data sources and customer insight (qualitative and quantitative)
  • Take ownership of individual product area and full responsibility for leading development including:
  • Identifying areas of improvement that will contribute to OKRs and improved customer experience
  • Leading Product initiatives end to end including using research and discovery, development of user flows, wireframes and stories (with UX/Design), tracking,  QA, UAT, post launch validation and ongoing optimisation
  • Working with the wider Product team to ensure that all development is prioritised effectively
  • Assist in establishment of the Product team as subject matter experts, building trust and value within the business
  • Develop strong understanding of business processes and systems
  • Work with other departments including Digital Marketing & Acquisition, Buying, CRM, Finance, and Customer Service to identify customer pain points and to develop possible solutions. 

Skills and Experience Required:-

  • Minimum of 3 years online Product Management experience
  • Proven commercial experience in a similar role for an eCommerce based business / transactional website, ideally from at least one of these sectors :- Hospitality, Restaurants, Hotels, Activity Days etc.
  • Able to demonstrate exposure to and experience of leading key strategic initiatives
  • Exceptional web analytics and data knowledge, with the ability to use data to derive insight
  • Experience in managing full product and project life cycle including; managing road map and backlog, requirement gathering, building business cases, improving channel management propositions, refining requirements into user stories / online user journey
  • Product experience of at least one of the following: Search, Browse, Merchandising, CMS, Checkout, Payments
  • Experience with user research and discovery techniques
  • Experience of business benefits/success metrics and OKRs
  • Enthusiastic, curious and passionate about identifying and solving customer problems whether consumer, supplier or internal
  • High attention to detail
  • Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines
  • Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business
  • Ability to demonstrate strong written, verbal communication and presentation skills at all levels  of the organisation
  • Flexible – we are a fast moving business and change is a constant

Salary: £65,000 to £80,000 p.a.

Location: Borehamwood, Hertfordshire

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