Vacancies

Internship – I.T. Assistant

Internship – I.T. Assistant, London N1

Salary £7.70 to £8.21 for first 6 months then will increase to London Living wage.

Our client is a highly success professional research company that is looking for a recent graduate with a degree in acomputer/networking orientated subject to support and maintain the company’s computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.  You would also be involved in troubleshooting in a timely and accurate fashion and providing end-user training and assistance where required.

Responsibilities

  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
  • Support development and implementation of new computer projects and new hardware installations.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans.
  • Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
  • Write technical specifications for purchase of PCs and related products.
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Work with end users to identify and deliver required PC service levels.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, tickets, and/or e-mails regarding PC and/or hardware problems.
  • Work as part of a team in stressful situations; maintain composure and sense of humor in the face of heavy workload and constant interruptions
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Monitor and test PC performance and provide PC performance statistics and reports.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Provide guidance to junior members of the team if required.

Salary: £7.70 to £8.21 per hour

Location: London N1

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