Vacancies

Online Customer Services Advisor – part time

PART TIME CUSTOMER SERVICE ADVISORS

Pay : £10 per hour

Hours  : 11am to 3pm Monday to Friday – possibly with overtime.

Location :  Borehamwood, Hertfordshire

Successful eCommerce company in Borehamwood requires individuals with experience of online customer services to join their team working from 11am to 3pm, Monday to Friday/

The customer service team is an integral part of the company’s success as you are the voice of the company and are the first point of contact for customers, providing them with support on product enquiries, ideas for purchases and managing queries on purchases.

Duties:

  • Managing incoming and outgoing telephone calls providing help and advice to customers
  • Communicating politely with customers by telephone, email and live chat
  • Investigating and solving customer queries and issues
  • Multi-tasking and liaising with other departments
  • Managing contacts with external suppliers
  • Ensuring that the department Service Levels (SLA) are constantly achieved
  • Making sure that our customer satisfaction rating is at a consistently high level
  • Recording all interactions on the customer order database
  • Learning about products and keeping up to date with changes on a daily basis
  • Completing ad-hoc tasks requested by Team Leaders

Skills Required:

  • Minimum of 1 year online customer service experience
  • Excellent telephone manner
  • Articulate, bright and forward thinking
  • Self-motivated with excellent organisational and planning skills
  • The ability to work under pressure and to tight deadlines
  • Strong IT skills particularly with Word, Excel and Outlook

Salary: £10 per hour

Location: Borehamwood

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