Vacancies

Partner Support Executive

Partner Support Executive

£22,000 to £24,000 p.a. + excellent benefits

Location: Borehamwood, Hertfordshire


Highly successful, award winning eCommerce company based in Borehamwood requires a Partner Support Executive to be responsible for first class support to the company’s business partners.

As a Partner Relations/Support Executive you monitor a client partner base of small and medium sized businesses to ensure that they provide the company’s clients with the service they have purchased, together with building and maintaining strong relationships with these partners to ensure retention of business and to see if there are any further business opportunities.

Duties

  • Meet/exceed KPI and SLA targets for engagement, service and partner satisfaction
  • Manage a high volume of incoming queries from partners both by email and telephone
  • Build and maintain strong relations with our partners to ensure a high degree of partner satisfaction, in turn reducing partner and product churn
  • Source exclusive offers from partners in line with the agreed product road map
  • Use the established Salesforce system to ensure accurate records are kept

Requirements

  • Excellent telephone manner and communication skills
  • Good experience of building good business relationships
  • Basic B2B sales experience, or are willing to learn
  • Able to work to service level agreements in handling inbound and outbound calls and emails
  • Good problem solving skills.
  • Previous Salesforce experience is desirable