On Hold – Product Analyst

Product Analyst, Borehamwood

Salary to £45,000 p.a. + benefits

Benefits include 25 days holiday increasing by 1 day per annum up to 30 days, paid 4 week sabbatical after 5 years service, staff discount, healthcare, subsidised gym membership, eye care vouchers, pension, onsite training program, and child care vouchers.

Fantastic opportunity for experienced Product Analyst with experience in a similar role within an eCommerce based business/transactional website to join this award winning international ecommerce company with over 10 years proven success in their field

You will be responsible for analysing products and user journey on the clients two websites platforms reporting into the Product Manager, the Roadmap for a specific phase of the customer journey  – including the end to end Product Lifecycle from inception to delivery and ongoing measurement and optimisation.  The role sits within the Product team, a new team created to help drive the business forward strategically; this team consists of a Head of Product, 3 Product Managers and the Product Analyst.  You will be focused on the buyer journey across the company’s varied range of sectors and be responsible for helping to build out and optimise the purchaser experience.

Daily duties include:-

  • Apply data driven approach to define, prioritise and validate the roadmap and backlog for your product area, using multiple data sources and customer insight (qualitative and quantitative)
  • Take ownership of individual product area and full responsibility for leading development including:
  • Identifying areas of improvement that will contribute to OKRs and improved customer experience
  • Leading Product initiatives end to end including using research and discovery, development of user flows, wireframes and stories (with UX/Design), tracking,  QA, UAT, post launch validation and ongoing optimisation
  • Working with the wider Product team to ensure that all development is prioritised effectively
  • Assist in establishment of the Product team as subject matter experts, building trust and value within the business
  • Develop strong understanding of business processes and systems
  • Work with other departments (Digital Marketing & Acquisition, Buying, CRM, Finance, Customer Service) to identify customer pain points and to develop possible solutions. 
  • Identifying, prioritising, building and measuring enhancements with business stakeholders, as well as owning optimisation for the Purchaser journey
  • Assisting the Product Manager and the team with Product initiatives, with a focus on data analysis, detailing user stories, tracking, QA, UAT, post launch validation and ongoing optimisation.
  • Supporting the Product Manager in other areas of the Product lifecycle including user research and discovery techniques, development of user flows, building out the Roadmap and feeding into business benefits cases.

 Desired Skills and Experience

  • This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team. 
  • The nature of the role means it varies from supporting live issues on current technologies, to developing roadmaps and building out new Product lines.
  • A minimum of 2 years’ experience working in an analytical/optimisation/product capacity in a digital role (with data or products)
  • Proven commercial experience in a similar role for an Ecommerce based business / transactional website
  • Able to demonstrate exposure to and experience of leading key strategic initiatives
  • Exceptional web analytics and data knowledge, with the ability to use data to derive insight
  • Experience with user research and discovery techniques
  • Experience of business benefits/success metrics and OKRs
  • Experience working in Agile development environments desirable but not essential

Salary: £45,000 p.a. + bens

Location: Borehamwood, Hertfordshire

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