Case Manager
Salary: Competitive + bonus scheme (Negotiable dependent on experience) Location; Central London – hybrid working 9:30am to 5:30pm
The purpose of the role is to manage and research cases referred by line managers and senior management, in a timely and professional manner and assist with development of researchers and interns as necessary. Duties and responsibilities
- Be as helpful as possible when dealing with phone calls or other matters for colleagues in their absence.
- To research and report own cases, as referred to you by a line manager or a Director.
- To effectively manage own caseload and achieve targets set by line manager, management or a Director.
- To report a minimum of 5 cases a month.
- To report on cases to a professional standard as quickly as possible.
- To review such cases with line manager in accordance with company rules.
- To effectively delegate work, as appropriate, to interns and researchers.
- After a period of training, Case Managers should provide post report support to solicitors, including: – Checking and submitting distribution schedules. – Handling AVIVA insurance policies. – Preparing and sending invoices. – Liaising with other departments with regards to MAS, MWS and Bankruptcy searches.
- Maintain files in an orderly manner and file correctly in relevant cabinets.
- Ensure that your workstation is kept clean and tidy.
- To undertake training and development as specified by line manager, management or a Director.
- Assist with training and development of research/support staff as requested by line manager, management or a Director.
- Undertake any additional duties appropriate to the post as requested by line manager, management or a Director.
- To observe the companies conduct code, rules and regulations at all times.
- To attend corporate functions as directed by line manager, management or a Director.
- Attend internal or other meetings or events as requested
Skill, Knowledge, Education & Experience Essential
Educated to a degree level or equivalent
Research Skills
Understanding of England and Wales Intestacy rules